“We can’t solve problems by using the same kind of thinking we used when we created them.” Albert Einstein (1879 – 1955)
Business process reengineering is a technique developed in order to help companies significantly improve customer service, lower operational costs and become more competitive on a global scale. Business processes can be thought of as any task performed within an organisation to attain a desired business outcome. The use of business process reengineering has become popularized through the increased use of cross-functional teams, and the increased integration of a variety of different business functions. Business process reengineering is also a very useful option when automation of an existing process is not adding desired value.
Global Supply Chain Group uses reengineering in order to increase the functionality of the growingly fragmented business processes in today’s workplace. The introduction of specialized work teams brought a decrease in accountability for the overall performance of business processes in whole, reengineering helps to reintroduce the element of accountability in order to aid the business in achieving the utmost benefit to both the consumer and the organization itself.
