Change Your Processes Before Implementing New Software

hudgeon12By Doug Hudgeon The Cost Reduction Tip The success rate of software implementations is woefully low. There are lots of reasons for it ranging from overselling by vendors, overspecing by customers, lack of consultation with stakeholders, under-resourcing the implementation team, etc. But in my view, much of the source of failure comes from unnecessarily bundling high risk process change with the software implementation. For example, if you are implementing a new payment system that changes your approval hierarchy then look for a way to implement the new approval hierarchy before you implement the software. If you are implementing a new public transport ticketing system, change the fares before you implement the system. If you can unbundle your high risk process changes from the software implementation then you’ll improve your software implementation success rate – at the very least you’ll discover you have an insurmountable change management program before you spend any money! Doug Hudgeon who is lawyer and vendor management professional who has branched into finance and accounting shared services management.

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  • Andrew Frawley says:

    I think being aware of common issues is only half of the battle. You’re going to want a plan. You’re going to want to set expectations. You’re going to want to set hard objectives.

    Implementing new software within your business is always a big step. Actually, it is a huge step. A well-thought-out implementation plan executed by your team is a determining factor in the successful adoption of your new software in attaining goals and objectives set for the project.

  • Victor tobaco says:

    What if we don’t implement a new payment system? then how can we improve our software implementation success rate?

  • Adam says:

    After I read the title, It sounded good – we should change the process before implementing new software. What is relevance to me. Can I learn anything which could help me to grow my career as an entrepreneur.

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