The art of knowing your customer needs

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know how
"We are what we repeatedly do. Excellence then, is not an act, but a habit." 


The shipping and transportation logistics industry is driven by the domestic as well as international demand for manufactured goods. Profitability of a given company is dependent on how efficiently operations are run, the relationship between the shipper and carrier and industry expertise. Generally companies will fit into three main business structures; freight forwarding, customs brokers and fully integrated carriers. Freight forwarding involves arranging the transportation of goods often without contact to the goods or owning any of the transportation equipment used. Customs brokers aid in the facilitation of clearing goods through international customs barriers, and fully integrated carriers combine both aspects of shipping and transportation logistics.

Larger shipping and transportation logistic companies often gain strategic advantage through account relationships as well as having access to much more advanced logistics technologies than smaller companies. Smaller shipping and transportation companies compete by specializing service to a local market or to a specific country. Smaller companies can also gain advantages by specializing in the transfer of unusual or dangerous goods.

Problem areas our team has noted in the shipping and transportation industry include:
  • Inefficient networks
  • Poor sourcing strategies
  • Waste caused by pushing equipment beyond capacity
  • Non-value-adding costs

Global Supply Chain Group‘s extensive background in network optimisation, strategic sourcing methods and lean production ideologies will come together to solve these problems as well as many more.


NOW is the best time to take YOUR career seriously:

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