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Measure customer fill rates accurately, and look for persistently low fill rates

Accurately measuring customer fill rates is an essential part of managing global supply chains.
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Global Supply Chain Group - vivek BWVivek Sood: Sydney based managing director of Global Supply Chain Group, a strategy consultancy specializing in supply chains. More information on Vivek is available on and more information on Global Supply Chain Group is available 

Vivek is the Managing Director of Global Supply Chain Group, a boutique strategy consulting firm specialising in Supply Chain Strategies, and headquartered in Sydney, Australia . He has over 24 years of experience in strategic transformations and operational excellence within global supply chains. Prior to co-founding Global Supply Chain Group in January 2000, Vivek was a management consultant with top-tier strategy consulting firm Booz Allen & Hamilton.

Vivek provides strategic operations and supply chain advice to boards and senior management of global corporations, private equity groups and other stakeholders in a range of industries including FMCG, food, shipping, logistics, manufacturing, chemicals, mining, agribusiness, construction materials, explosives, airlines and electricity utilities.

Vivek has served world-wide corporations in nearly 500 small and large projects on all continents with a variety of clients in many different industries. Most of projects have involved diagnostic, conceptualisation and transformation of supply chains – releasing significant amount of value for the business. His project work in supply chain management has added cumulative value in excess of $500M incorporating projects in major supply chain infrastructure investment decisions, profitable growth driven by global supply chain realignment, supply chain systems, negotiations and all other aspects of global supply chains.

Vivek has written a number of path breaking articles and commentaries that are published in several respected journals and magazines. Vivek has spoken at several supply chain conference, forums and workshops in various parts of the world. He has also conducted several strategic workshops on various aspects of supply chain management. He received his MBA with Distinction from the Australian Graduate School of Management in 1996 and prior to these studies spent 11 years in the Merchant Navy, rising from a Cadet to Master Mariner.

More information on Vivek is available on  and more information on Global Supply Chain Group is available on

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When it comes to successful business operations, measuring customer fill rates accurately is an important part of the process. Fill rates are a measure of how quickly a company can fulfill customers’ orders and provide them with what they need. A high fill rate means fast delivery of goods and services, while a low fill rate implies inefficient fulfillment of orders. It is therefore crucial for businesses to understand how their fill rates are performing in order to optimize operational efficiency and ensure customer satisfaction.

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In today’s business world, customer satisfaction is a key factor in success. Accurately measuring customer fill rates is an essential part of understanding whether or not customers are satisfied. By doing so, companies can identify any potential problems and address them quickly before they become long-term issues. This article will provide tips on how to measure customer fill rates accurately and how to detect persistently low fill rates in order to maintain content customers.

Knowing how to accurately measure customer fill rates is an important part of running a successful business. It is essential to have insight into order fulfillment performance, as persistently low fill rates can be indicative of significant issues in the supply chain. This article will discuss the importance of accurately measuring customer fill rates and looking out for low fill rates that may signal deeper problems.

Accurately measuring customer fill rates is essential to ensure customer satisfaction and success in any business. Poorly managed customer fill rates can be a major problem, leading to decreased profits and an overall decrease in customer loyalty. High customer fill rates are the result of efficient management and meticulous organization, but persistently low fill rates can be an indication of other underlying issues. As such, it is important to understand how to measure these accurately in order to identify and address problems quickly when they arise.

Having accurate information on customer fill rates is paramount for organizations looking to provide quality customer service and satisfaction. Fill rates are a measure of how well an organization can fulfill orders placed by customers. A persistently low fill rate results in poor customer service, as customers may not receive what they ordered in a timely fashion. In this article, we will discuss a solution that allows organizations to accurately measure their fill rate, and identify any cases of persistently low fill rates.


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When it comes to customer satisfaction, one of the most important metrics for businesses to measure is their fill rate. A fill rate is the percentage of orders that a company is able to fulfill in full and on time. To accurately measure customer fill rates and identify any potential areas where improvements need to be made, businesses should look for persistently low fill rates. The following article will provide an example of how businesses can measure customer fill rates accurately and help identify persistently low fill rates.


In conclusion, it’s essential for all businesses to measure customer fill rates accurately, and look out for persistently low fill rates. Doing so not only helps you track your performance, but also allows you to identify any issues that may be impacting overall customer satisfaction. Accurately measuring your fill rate is key to ensuring that customers consistently receive the products they expect and deserve. This article has provided the necessary insights into how to go about measuring customer fill rates accurately and identifying any potential problems.



The global supply chain of products is an immense and complex system. It involves the movement of goods from the point of origin to the point of consumption, with intermediate steps that involve resources, materials and services to transport them. A supply chain encompasses activities such as purchasing, production, distribution and marketing in order to satisfy customer demands. Companies rely on a well-managed supply chain to meet their business goals by providing quality products and services at competitive prices.

Efficiently managing a global supply chain requires considerable effort, particularly when dealing with multiple suppliers located around the world. Complex logistics tracking systems are needed to monitor product movements from one place to another. Technologies such as artificial intelligence (AI) can help companies keep track of shipments across different locations for greater visibility into their processes.

what did Our Reader say?

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global supply chain group

Chief Operating Officer Graphite Energy

I have experience with many of the well-known top-tier strategy firms but chose Global Supply Chain to support me on my supply chain projects. They always meet and exceed my expectations due to the quality of the work, the ability to work collaboratively with internal teams, and the flexibility to adjust the project approach when required.

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CEO - Large Global transnational corporation From: FOREWORD - OUTSOURCING 3.0

When I engaged Vivek’s services for supply chain transformation in one of the companies I was heading, we expected the careful and methodical approach that he was famous for... I was pleased to note that the original target set for 3 years was surpassed by almost 70% in just 18 months.

global supply chain group

Vice-President Supply Chain Asia Pacific

I have used their services for several business transformations and workshops in many companies. Each time an outstanding workshop and project result was delivered ensuring the success of the business transformation project. Savings surpassed $25 Million per annum in one case. Very powerful ideas, were implemented very diligently.

Global Supply Chain Group - Jean Briac Le Dean

Jean-Briac Le Dean
Co-Founder & Agen

Vivek is a very collaborative and open leader who leads teams by example. Whether internal teams, or clients teams, all are impressed by his intensity, energy level and drive to make things a little better.

Global Supply Chain Group - Lorna Calder Johnson

Lorna Calder Johnson
Omni-Channel Product Marketing
P & L Executive

Vivek's transformation expertise is apparent from his results and dedication to operations and supply chains. His strategic expertise, knowledge and network make him a standout even among an excellent team.

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