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The process and service component

Global supply chains are complex systems that require careful consideration and planning.
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Global Supply Chain Group - vivek BWVivek Sood: Sydney based managing director of Global Supply Chain Group, a strategy consultancy specializing in supply chains. More information on Vivek is available on and more information on Global Supply Chain Group is available 

Vivek is the Managing Director of Global Supply Chain Group, a boutique strategy consulting firm specialising in Supply Chain Strategies, and headquartered in Sydney, Australia . He has over 24 years of experience in strategic transformations and operational excellence within global supply chains. Prior to co-founding Global Supply Chain Group in January 2000, Vivek was a management consultant with top-tier strategy consulting firm Booz Allen & Hamilton.

Vivek provides strategic operations and supply chain advice to boards and senior management of global corporations, private equity groups and other stakeholders in a range of industries including FMCG, food, shipping, logistics, manufacturing, chemicals, mining, agribusiness, construction materials, explosives, airlines and electricity utilities.

Vivek has served world-wide corporations in nearly 500 small and large projects on all continents with a variety of clients in many different industries. Most of projects have involved diagnostic, conceptualisation and transformation of supply chains – releasing significant amount of value for the business. His project work in supply chain management has added cumulative value in excess of $500M incorporating projects in major supply chain infrastructure investment decisions, profitable growth driven by global supply chain realignment, supply chain systems, negotiations and all other aspects of global supply chains.

Vivek has written a number of path breaking articles and commentaries that are published in several respected journals and magazines. Vivek has spoken at several supply chain conference, forums and workshops in various parts of the world. He has also conducted several strategic workshops on various aspects of supply chain management. He received his MBA with Distinction from the Australian Graduate School of Management in 1996 and prior to these studies spent 11 years in the Merchant Navy, rising from a Cadet to Master Mariner.

More information on Vivek is available on  and more information on Global Supply Chain Group is available on

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The process and service component of any project is an important element that should not be overlooked. It is often the difference between success and failure, regardless of what the endeavor may be. An introduction to the process and service component will help explain how it works, its importance, and why it must always be given due attention.

The process aspect involves setting out a plan to achieve success in any venture by using a systematic approach to ensure that all goals are met within a given timeline. The process allows for necessary steps to be taken while allowing room for flexibility if needed along the way. The service component follows closely with the process as it calls for top-level customer satisfaction throughout each step of an organization’s operations.

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When considering what the process and service component looks like for a business, several key factors must be addressed. The first understands the needs of the customer base and how to best meet those needs. This involves gaining an understanding of the customer’s goals and preferences as well as identifying any potential problems or constraints that will impact service delivery. Additionally, it may include conducting market research, such as surveys or focus groups, to get a more comprehensive view of the target audience.

The next step is developing appropriate processes based on this research. These processes should be designed to maximize efficiency while ensuring quality control at every stage to create a positive customer experience.

The process and service component of a business is essential to its function. Whether the product being provided is a physical item or an intangible service, understanding the various steps required to complete a task and how it affects customer satisfaction are essential components. The first step in ensuring that the process and service run smoothly is to set up protocols that ensure everything runs efficiently. This requires mapping out all tasks from start to finish in an organized way so everyone knows what their roles are at each stage. By properly identifying tasks, resources, workflows, deadlines, and necessary skills for each step of the process, everyone involved will be aware of their responsibilities. Additionally, it allows for greater collaboration between those involved in different departments or areas of expertise which helps to streamline processes even further.

Another important aspect when considering process and service components is communication with customers throughout the entire duration of any task or project.

The process and service component is of utmost importance when it comes to a successful business. An effective customer experience demands both a well-designed process and an excellent customer service strategy. When companies focus on creating an efficient process and providing outstanding customer service, they will find that their customers come back more frequently and are more likely to become loyal patrons.

The process should start by identifying the needs of the target audience and mapping out how they’re going to be addressed to create a system that meets those needs. Companies should also consider ways to increase efficiency, such as automating tasks or using software tools for data storage or analysis. This helps streamline operations, resulting in increased productivity throughout the organization.


Finally, businesses must have an effective plan for managing customer interactions through their customer service team.

My purpose in exploring the process and service components of my career is twofold. First, I believe that a comprehensive understanding of these areas provides me with an important foundation for success. Second, I recognize that services are the lifeblood of any successful organization; hence, if I am to be successful, then it is essential to understand how best to deliver them. To this end, I have studied extensively the appropriate approaches and techniques for both processes and services.

In particular, I have come to appreciate the vital importance of process in delivering quality services. By recognizing the links between processes and services – which go far beyond simply implementing procedures – one can identify opportunities for improvement and develop innovative solutions that meet customer needs more effectively. In addition, by analyzing process flows on a granular level it is possible to identify potential bottlenecks and other areas for improvement.

When starting a business, it is important to consider the pros and cons of the process and service components. Understanding how to effectively manage these components can be the difference between success and failure. This article will discuss the advantages and disadvantages of incorporating a process and service component into your business, as well as how each component will affect the overall functionality of your company. By doing so, you can make informed decisions about how best to manage these two essential areas for long-term success.


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The process and service component is an essential parts of any business strategy. Whether it’s a small startup or a large corporation, understanding the importance of both processes and services will ensure the success of any organization. This article will provide an example of how to effectively manage both components to maximize efficiency and customer satisfaction. Through this example, readers will gain insight into the fundamentals required for process and service delivery. Additionally, readers will learn about strategies used to measure the performance of both processes and services.


The conclusion of any service or process is important, as it represents the culmination of an activity or task. This article will explore the process and service components involved in reaching a successful outcome. It will analyze the elements essential to a positive conclusion, including the completion of necessary steps and meeting customer expectations. Moreover, this article will provide insight into how to ensure a lasting impact and secure customer satisfaction with each concluded project or task.



The global supply chain of products is an immense and complex system. It involves the movement of goods from the point of origin to the point of consumption, with intermediate steps that involve resources, materials and services to transport them. A supply chain encompasses activities such as purchasing, production, distribution and marketing in order to satisfy customer demands. Companies rely on a well-managed supply chain to meet their business goals by providing quality products and services at competitive prices.

Efficiently managing a global supply chain requires considerable effort, particularly when dealing with multiple suppliers located around the world. Complex logistics tracking systems are needed to monitor product movements from one place to another. Technologies such as artificial intelligence (AI) can help companies keep track of shipments across different locations for greater visibility into their processes.

what did Our Reader say?

(549 rating) 1676,People
global supply chain group

Chief Operating Officer Graphite Energy

I have experience with many of the well-known top-tier strategy firms but chose Global Supply Chain to support me on my supply chain projects. They always meet and exceed my expectations due to the quality of the work, the ability to work collaboratively with internal teams, and the flexibility to adjust the project approach when required.

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CEO - Large Global transnational corporation From: FOREWORD - OUTSOURCING 3.0

When I engaged Vivek’s services for supply chain transformation in one of the companies I was heading, we expected the careful and methodical approach that he was famous for... I was pleased to note that the original target set for 3 years was surpassed by almost 70% in just 18 months.

global supply chain group

Vice-President Supply Chain Asia Pacific

I have used their services for several business transformations and workshops in many companies. Each time an outstanding workshop and project result was delivered ensuring the success of the business transformation project. Savings surpassed $25 Million per annum in one case. Very powerful ideas, were implemented very diligently.

Global Supply Chain Group - Jean Briac Le Dean

Jean-Briac Le Dean
Co-Founder & Agen

Vivek is a very collaborative and open leader who leads teams by example. Whether internal teams, or clients teams, all are impressed by his intensity, energy level and drive to make things a little better.

Global Supply Chain Group - Lorna Calder Johnson

Lorna Calder Johnson
Omni-Channel Product Marketing
P & L Executive

Vivek's transformation expertise is apparent from his results and dedication to operations and supply chains. His strategic expertise, knowledge and network make him a standout even among an excellent team.

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