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Maximizing Business Success: The Crucial Role of External Expertise in Mitigating Blind Spots

External expertise is essential for unlocking business success and avoiding blind spots. Leaders should leverage the knowledge and
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Global Supply Chain Group - vivek BWVivek Sood: Sydney based managing director of Global Supply Chain Group, a strategy consultancy specializing in supply chains. More information on Vivek is available on and more information on Global Supply Chain Group is available 

Vivek is the Managing Director of Global Supply Chain Group, a boutique strategy consulting firm specialising in Supply Chain Strategies, and headquartered in Sydney, Australia . He has over 24 years of experience in strategic transformations and operational excellence within global supply chains. Prior to co-founding Global Supply Chain Group in January 2000, Vivek was a management consultant with top-tier strategy consulting firm Booz Allen & Hamilton.

Vivek provides strategic operations and supply chain advice to boards and senior management of global corporations, private equity groups and other stakeholders in a range of industries including FMCG, food, shipping, logistics, manufacturing, chemicals, mining, agribusiness, construction materials, explosives, airlines and electricity utilities.

Vivek has served world-wide corporations in nearly 500 small and large projects on all continents with a variety of clients in many different industries. Most of projects have involved diagnostic, conceptualisation and transformation of supply chains – releasing significant amount of value for the business. His project work in supply chain management has added cumulative value in excess of $500M incorporating projects in major supply chain infrastructure investment decisions, profitable growth driven by global supply chain realignment, supply chain systems, negotiations and all other aspects of global supply chains.

Vivek has written a number of path breaking articles and commentaries that are published in several respected journals and magazines. Vivek has spoken at several supply chain conference, forums and workshops in various parts of the world. He has also conducted several strategic workshops on various aspects of supply chain management. He received his MBA with Distinction from the Australian Graduate School of Management in 1996 and prior to these studies spent 11 years in the Merchant Navy, rising from a Cadet to Master Mariner.

More information on Vivek is available on  and more information on Global Supply Chain Group is available on

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While internal experts can bring a wealth of knowledge and experience to the table, they may not always have the specialized skills needed to drive significant change. This is where external experts come in. By bringing in outside talent with world-class knowledge and experience, businesses can ensure they have the skills needed to transform their operations and stay ahead of the competition. Finding the right external expert can be a challenge, and blind spots can occur during the transformation process.

In this blog, we will explore the importance of external experts in business transformation, the skills needed for successful transformation, and how to find the right external expert for your organization.

Internal Experts V/s External Experts: Choosing the Right Solution

Business transformation involves reimagining a company’s strategies, operations, and culture to improve its performance and position in the market. While businesses have internal experts who have an intimate understanding of their operations, the best external experts can bring world-class knowledge and experience from outside to make things better. Cutting-edge business transformation skills are rare, and companies must find the right person with profound and broad expertise in every moving and non-moving part of a supply chain.

Blind spots can occur during the transformation process, as seen in the example given in my book – of a steel manufacturer that had a highly competitive steel-manufacturing team but lacked knowledge in supply chain management and business transformation. The lack of expertise in the supply chain led to delays, disruptions, and poor performance, which ultimately led to an early exit from the market.

These outside experts can offer fresh perspectives, new ideas, and innovative solutions to help businesses navigate the complexities of transformation. External experts can also help identify and fill gaps in a company’s operations. They can provide support in areas such as supply chain management, logistics, and digital transformation. By collaborating with external experts, companies can learn new skills, adopt new technologies, and implement best practices to optimize their operations and improve their performance.

Pros of Involving External Experts

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1. Fresh Perspectives: External experts bring a fresh perspective to the organization’s challenges and opportunities, which can lead to new ideas and approaches to problem-solving.
2. World-class knowledge and experience: External experts often have world-class knowledge and experience, which can help organizations tap into new technologies and best practices.
3. Cutting-edge skills: Business transformation requires cutting-edge skills that may not be available in-house. External experts can bring these skills to the organization.
4. Reduced workload: By hiring external experts, organizations can reduce the workload on their internal staff, allowing them to focus on other essential tasks.
5. Objective opinion: External experts can provide an objective opinion on the organization’s performance, which can help identify blind spots and potential areas for improvement.

Cons of Involving External Experts

1. High Cost: Hiring external experts can be expensive, especially if they are in high demand. This cost may not be feasible for smaller organizations with limited budgets.
2. Lack of familiarity with the organization: External experts may not be familiar with the organization’s culture, history, and internal politics. This lack of familiarity can make it challenging to implement changes effectively.
3. Resistance to change: Existing staff may resist external experts’ suggestions and may feel threatened by their presence, leading to a lack of cooperation and commitment.
4. Limited knowledge transfer: External experts may provide recommendations, but there may be limited knowledge transfer, making it challenging to sustain changes in the long term.
5. Integration issues: External experts may not integrate well with the internal staff, leading to communication and collaboration issues.


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In the 1990s, IBM was facing significant challenges due to changes in the technology industry, increased competition, and a decline in profitability. To address these issues, IBM brought in Lou Gerstner, an external expert with extensive experience in turnaround management.

Gerstner recognized that IBM needed a major transformation in its business strategy, culture, and operations. He implemented a range of initiatives, including a shift towards services and solutions, a focus on customer needs, and a decentralized organizational structure. He also invested heavily in research and development, which led to the creation of new products and technologies.

The results of Gerstner’s transformation were significant. IBM’s revenue and profitability increased, and the company regained its position as a leading player in the technology industry. Gerstner’s leadership and the involvement of external experts in the transformation process played a crucial role in IBM’s success.


Involving external experts in business transformation can have numerous benefits for organizations seeking to improve their performance and stay competitive. However, it is essential to weigh the pros and cons carefully before making a decision. While external experts can bring fresh perspectives, world-class knowledge and experience, and cutting-edge skills, their high cost and lack of familiarity with the organization can be potential drawbacks. Organizations must also be aware of the potential resistance to change, limited knowledge transfer, and integration issues that may arise when bringing in external experts. Overall, the success of involving external experts in business transformation depends on careful planning, effective communication, and collaboration between internal and external staff.



The global supply chain of products is an immense and complex system. It involves the movement of goods from the point of origin to the point of consumption, with intermediate steps that involve resources, materials and services to transport them. A supply chain encompasses activities such as purchasing, production, distribution and marketing in order to satisfy customer demands. Companies rely on a well-managed supply chain to meet their business goals by providing quality products and services at competitive prices.

Efficiently managing a global supply chain requires considerable effort, particularly when dealing with multiple suppliers located around the world. Complex logistics tracking systems are needed to monitor product movements from one place to another. Technologies such as artificial intelligence (AI) can help companies keep track of shipments across different locations for greater visibility into their processes.

what did Our Reader say?

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Chief Operating Officer Graphite Energy

I have experience with many of the well-known top-tier strategy firms but chose Global Supply Chain to support me on my supply chain projects. They always meet and exceed my expectations due to the quality of the work, the ability to work collaboratively with internal teams, and the flexibility to adjust the project approach when required.

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CEO - Large Global transnational corporation From: FOREWORD - OUTSOURCING 3.0

When I engaged Vivek’s services for supply chain transformation in one of the companies I was heading, we expected the careful and methodical approach that he was famous for... I was pleased to note that the original target set for 3 years was surpassed by almost 70% in just 18 months.

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Vice-President Supply Chain Asia Pacific

I have used their services for several business transformations and workshops in many companies. Each time an outstanding workshop and project result was delivered ensuring the success of the business transformation project. Savings surpassed $25 Million per annum in one case. Very powerful ideas, were implemented very diligently.

Global Supply Chain Group - Jean Briac Le Dean

Jean-Briac Le Dean
Co-Founder & Agen

Vivek is a very collaborative and open leader who leads teams by example. Whether internal teams, or clients teams, all are impressed by his intensity, energy level and drive to make things a little better.

Global Supply Chain Group - Lorna Calder Johnson

Lorna Calder Johnson
Omni-Channel Product Marketing
P & L Executive

Vivek's transformation expertise is apparent from his results and dedication to operations and supply chains. His strategic expertise, knowledge and network make him a standout even among an excellent team.

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